Refund policy

This Return and Refund Policy applies to consumer purchases from Allermix Inc. in Canada and the United States. Because our products are foods, we restrict physical returns to protect product integrity and safety. Those restrictions do not remove your rights concerning defective, unsafe, misdescribed or undelivered products.

Nothing in this Policy limits a right or remedy that cannot lawfully be excluded under the laws applicable to you. If the law gives you a refund, cancellation or other remedy beyond this Policy, we will honour it.

1. Problems with your order

Contact us if an item arrives damaged, spoiled, defective or materially different from its description, or if an item is wrong or missing. We may request reasonable supporting information and assess the appropriate remedy. Unless applicable law gives you a particular remedy or choice, we may offer a replacement, refund or another resolution you agree to. We will not substitute a different product or allergen without your agreement.

Opening a pouch to discover a problem does not, by itself, disqualify a valid claim. We may request a safe return or inspection where reasonably necessary and legally permitted. Do not consume a product that appears unsafe or has a damaged seal.

2. Reporting an issue

Please inspect your shipment promptly and, where possible, report visible damage, missing items or delivery problems within 48 hours of delivery. This is a request for prompt notice, not a deadline that removes statutory rights. Report a problem discovered later as soon as reasonably possible after discovery.

Email info@allermix.com with your order number, a description of the issue and available photographs of the shipment and affected product, including its lot number and best-before date. We may request reasonable additional information or inspection to assess the claim. We may decline a voluntary claim that cannot reasonably be substantiated, but will assess all available evidence and honour statutory rights.

If safe and practicable, retain the affected item and packaging while we assess the issue. We will give instructions if inspection, disposal or return is needed. Do not retain or ship an unsafe product contrary to safety instructions.

3. Change of mind and customer handling

Except where the law requires otherwise, we do not accept returns or offer refunds for a change of mind, taste preference, ordering the wrong item or quantity, or damage caused by improper storage or handling after delivery.

Opened food products cannot be returned for resale. Unopened food products are not eligible for a change-of-mind return unless we expressly agree. These rules do not prevent remedies for a defect, unsafe product, incorrect description, our fulfillment error or another legally protected claim.

4. Returns and return costs

Contact us before returning a product. If a return is reasonably necessary, we will provide instructions and explain responsibility for costs before the return. We cover reasonable required return costs for a confirmed defect or our fulfillment error, including a prepaid label or collection where appropriate. We will not require an unsafe return or impose a cost or condition prohibited by law.

If we separately agree to a voluntary return unrelated to a defect or our error, we will explain any customer-paid return cost before you agree. No restocking fee applies to a valid defect or fulfillment-error claim.

5. Refunds and replacements

Where a refund is due, we will refund the affected item and applicable taxes to the original payment method. We will refund original shipping charges and cover return costs where required by law. If our error or a defect requires cancellation of the entire order, we will refund the original shipping charges for that order. We will not require store credit in place of a monetary refund to which you are entitled.

We aim to process approved refunds promptly, generally within 7 to 10 business days. A shorter legal deadline takes priority and runs from the event specified by law, not our internal approval date. Your payment provider may take additional time to display the credit.

A replacement will be the same product unless you agree otherwise. If only part of an order is affected, the remedy may relate to that part, subject to any right to cancel the wider purchase.

6. Missing deliveries and address problems

If tracking says delivered but you cannot find the package, contact us promptly. We may ask you to confirm the address and check with household members, building staff or nearby delivery points. We will investigate available delivery evidence. A carrier scan alone will not automatically determine the outcome, and a carrier's refusal of a claim does not remove any remedy you have against us.

We remain responsible for addressing loss or misdelivery before delivery to the agreed address or delivery location. If delivery has actually been completed as agreed, theft or damage occurring afterward is generally your responsibility, subject to applicable law and the circumstances. We will consider evidence that delivery was not completed as agreed.

If an incorrect address supplied by you, refusal or failure to collect causes a return, reasonable original shipping, return or reshipping charges may apply where disclosed and legally permitted. We will explain the proposed resolution and charges. We will not charge you for our addressing error or a carrier's misdelivery.

7. Pre order cancellations

The product page or checkout will tell you whether a pre-order is charged when placed, when shipped or in accordance with another disclosed payment schedule permitted by law. You may cancel at no cost before shipment by emailing info@allermix.com with your order number. We will cancel any uncollected payment instruction and refund any payment collected for the cancelled items within the applicable deadline. Temporary card authorizations are handled by your payment provider.

If the estimated shipment date changes, we will notify you and provide the required options to agree to a revised date or cancel. Where express agreement to a delay is required and is not obtained, we will cancel the affected order and refund any payment. After shipment, this Policy applies without limiting other cancellation rights.

8. Promotions and international payments

Refunds for discounted items or bundles reflect the amount actually paid, reasonably allocated among the items. A mandatory refund will not be reduced by an undisclosed penalty. Promotional codes are not redeemable for cash. Gift cards are non-refundable except where applicable law requires otherwise.

Refunds are issued in the currency of the original transaction. We refund sales taxes charged by us on refunded items. Your bank may apply its own foreign-exchange rate or fee. Duties, import taxes and brokerage fees paid directly to a carrier or customs authority may need to be reclaimed from that party. This does not exclude reimbursement that we are legally required to provide.

9. Verification and contact

We may investigate suspected fraud or abuse, request proportionate verification and decline claims shown to be fraudulent or outside this Policy. These measures do not remove valid statutory rights. Contact us if you believe a decision should be reconsidered.

Contact Allermix Inc. at info@allermix.com or 1 647 553 2649.
Mail: 105 King St, London, Ontario N6A 1C1, Canada

Contact us for return instructions before sending any product.

Last updated November, 2026