Terms of service

These Terms apply to the Allermix Inc. online store and consumer purchases in Canada and the United States. Allermix Inc. is referred to as Allermix, we, us or our. Our Refund Policy, Shipping Policy and Privacy Policy are available through the policy links on our store.

1. Your statutory rights

Nothing in these Terms or our other policies excludes, restricts or waives a consumer right, warranty, remedy or court access that cannot lawfully be excluded. This includes rights under applicable Canadian federal and provincial laws and applicable US federal and state laws. If a provision conflicts with a mandatory right, that right prevails.

2. Eligibility and permitted use

You must be of legal age to enter a purchase contract where you live or act with legally valid authorization. Parents or guardians are responsible for purchases they authorize. Our store is directed to adults, including parents, caregivers and healthcare professionals.

Do not use the store for unlawful activity, fraud, infringement, harassment, malicious code or interference with security. We may restrict misuse or refuse an order for a lawful, reasonable business reason, including suspected fraud, unavailable stock or an ineligible shipping address. We will not refuse service on a prohibited discriminatory ground or use this discretion to avoid an existing legal obligation.

3. Food safety and medical information

Our products are conventional foods. Website content, feeding schedules and serving suggestions provide general information and are not individualized medical advice, diagnosis or treatment. No product guarantees that a person will not develop a food allergy.

Always check the ingredient list, allergen statement, directions and storage instructions on each package before use. Suppliers and product characteristics may change. Contact us if package information differs from the description at purchase.

Do not give a product to someone with a known allergy to its ingredients unless their treating clinician has specifically advised its use. If your baby has severe eczema or a known food allergy, consult a healthcare professional about introduction. Never use an allergen food to self-treat an allergy. Our consumer products and website do not establish a clinician-patient relationship or provide a supervised treatment protocol.

Stop feeding and seek appropriate medical care if symptoms of an allergic reaction occur. For suspected anaphylaxis, use prescribed epinephrine promptly in accordance with the person's emergency plan and call 911 or the local emergency number. Follow age-appropriate preparation directions and do not give dry powder directly to an infant.

4. Product information and warranties

We aim to keep descriptions, ingredients, images, availability and prices accurate. Colours and packaging appearance may vary with displays or packaging updates. Material differences in composition, allergen information or quantity are not merely cosmetic variations.

Statutory conditions and warranties remain in effect. Follow storage directions and best-before information. Damage caused by improper handling may affect a claim where relevant, but opening a package or passing a best-before date does not automatically extinguish a claim about a defect that existed when supplied.

5. Prices payment and order acceptance

Prices for Canadian orders are in Canadian dollars and prices for US orders are in US dollars unless a different currency is clearly shown before purchase. Checkout shows the total we collect, including applicable shipping and taxes, and describes additional third-party import charges where relevant. We will not add an undisclosed mandatory charge after you order.

An automated order acknowledgment confirms receipt. Unless we expressly accept earlier, we accept an order when we confirm dispatch. This does not limit rights that arise earlier under applicable law or permit us to charge for an order we do not fulfill. If we cannot accept or fulfill an order, we will notify you and promptly refund any amount paid for the cancelled portion.

If we discover a genuine price, description or availability error, we will contact you to resolve it. We may offer cancellation and a refund or ask whether you wish to accept corrected terms, subject to applicable law. We will not increase the price of an accepted order without your agreement or rely on an error clause to override a legally binding advertised price.

Provide accurate contact, payment and delivery information. Payment processors handle payment card details. We may use proportionate fraud checks. Contacting us about an issue is encouraged, but you are not required to give up a lawful chargeback, complaint or court remedy.

6. Pre orders

The product page and checkout identify pre-orders, their expected shipment window and when payment will be taken. Payment may be collected at ordering, at shipment or on another clearly disclosed schedule permitted by law. Your payment method may be securely saved or temporarily authorized by the payment provider. If an authorized payment cannot be completed, we may contact you for updated payment information or cancel and refund the affected order.

You may cancel at no cost before shipment by emailing info@allermix.com with your order number. If shipment is delayed, we will provide the notices, revised date and cancellation or consent options required by law. Where required consent to a delay is not obtained, we will cancel and refund any payment. The Shipping Policy gives further details.

7. Subscriptions and recurring charges

Subscriptions require your express informed agreement. Before enrollment, we disclose the products, recurring charges and frequency, any minimum commitment, promotion or trial terms, shipping charges and cancellation method. We provide retainable confirmation and keep the legally required consent records. A one-time purchase does not authorize recurring charges.

Subscriptions renew at the disclosed interval until cancelled. Cancel online through your account or the subscription-management link provided. Email info@allermix.com for assistance or if you cannot access that method. Other legally required cancellation methods remain available. No telephone conversation is required to cancel an online subscription.

Cancellation stops future recurring charges, but does not automatically reverse a dispatched shipment. Contact us promptly about a charged, unshipped renewal. A disclosed cut-off for skipping an imminent shipment does not prevent cancellation of later renewals or override a statutory cancellation or refund right.

We provide renewal, annual, trial-ending, promotional and price-change notices within legally required periods. Additional reminders may be offered but are not guaranteed where unnecessary under applicable law. Promotional pricing ends as disclosed when you enroll.

The price-change permission below does not apply to Québec consumers. For Québec consumers, changing the agreed price or another essential subscription term requires a new agreement or another procedure expressly permitted by Québec law. Silence is not agreement where affirmative consent is required.

Outside Québec, where applicable law permits, we may change future renewal prices with the required advance notice identifying the new price, effective date and simple cancellation method. You may cancel before the new charge. We obtain fresh affirmative consent where required. Changes do not alter a charge or shipment already agreed at the previous price. We may lawfully end future renewals with required notice and refund prepaid amounts for products we will not supply.

8. Shipping returns and safety notices

The Shipping Policy and Refund Policy explain delivery estimates, shipping charges, cancellations and remedies. We remain responsible for loss before delivery as agreed. A tracking scan does not conclusively establish completed delivery. Responsibility for theft or damage after actual delivery depends on applicable law and the circumstances.

There is no general change-of-mind return right under our voluntary policy for food products. Valid claims for defects, incorrect descriptions, fulfillment errors or mandatory cancellation rights remain protected. Physical return restrictions do not remove those remedies.

We may contact you about your orders, recalls or urgent product safety matters even if you have opted out of marketing. Safety communications are not permission to send promotions.

9. Reviews photos and other submissions

You retain ownership of reviews, photos and other content you submit. When you submit content for publication, you give us a non-exclusive, royalty-free licence to host, reproduce, format, display and share it to operate the store and promote our products, subject to applicable privacy, endorsement and intellectual property laws. Service providers may process it for those purposes. This licence does not authorize publication of private support messages or health information.

We obtain additional permission for uses requiring it under applicable law, including relevant uses of identifiable customer or child photographs and private testimonials. Only submit content you have the right to share, including any required permission from a parent or guardian. We will not use a submission in a materially misleading way or imply an endorsement you did not give.

You may post honest reviews, including negative reviews. We do not require a transfer of ownership of your review or waive your rights to give honest feedback. We may moderate spam, unlawful or abusive material, irrelevant content and private information under standards applied equally to positive and negative reviews. We will not misleadingly edit a review, hide negative reviews merely because of their rating or present a paid endorsement as independent.

10. Intellectual property and third party services

Allermix and its licensors retain rights in the store's original text, logos, artwork and other protected material. You may access the store and use purchased products for their lawful intended purpose. Other copying or commercial exploitation requires permission unless the law permits it. Nothing in these Terms restricts lawful criticism, review or another protected use.

Third-party links and optional tools may have their own terms and privacy notices. Review them before using a separate service. This does not release us from responsibility for providers acting on our behalf or for obligations we owe you.

11. Privacy and electronic communications

The Privacy Policy explains how we collect, use and disclose personal information. Optional cookies and tracking are subject to the choices and consent requirements described there. Merely browsing the site is not treated as blanket consent to optional analytics, advertising or sensitive-information processing.

We send promotional email or text messages with the consent required by applicable law. This may be express consent or, where legally permitted, valid time-limited implied consent. Text marketing requires express consent where applicable law requires it. Marketing consent is not a condition of purchase and can be withdrawn. Necessary order, delivery and safety messages may continue as permitted by law. Electronic purchase records are provided in a retainable form where required.

12. Liability

For Québec consumers, no provision of these Terms excludes or limits our liability for our own acts or those of our representatives in a manner prohibited by Québec law. The additional limitation in the next paragraph does not apply to Québec consumers.

For consumers outside Québec, and only to the extent applicable law permits, we are not liable for remote or consequential losses that were not reasonably foreseeable when the purchase contract was made. This provision does not exclude or limit liability for death or personal injury caused by negligence, fraud, intentional misconduct, a statutory warranty, defective-product liability that cannot lawfully be limited or any other non-excludable liability. It does not reduce a refund or other remedy required by law.

13. Disruptions and ending service

Events outside reasonable control may delay performance. We will take reasonable steps to reduce the impact and communicate material delays. Such events do not remove mandatory cancellation, refund, product safety or recall obligations. We cannot keep payment for an order we cancel without supplying the goods.

We may suspend misuse of the store or end future service for a lawful reason. Existing orders, valid refunds and other accrued rights remain subject to these Terms and applicable law. Where we cancel an unfulfilled order, we will give notice and refund the affected payment.

14. Governing law and courts

Ontario law and applicable Canadian federal law govern these Terms, subject to mandatory laws protecting you where you live. You retain the right to bring a claim in any court that applicable consumer law allows. There is no mandatory arbitration requirement or waiver of class proceedings in these Terms.

Québec consumers may bring proceedings in Québec as permitted by law and retain mandatory Québec protections. US consumers retain applicable federal and state rights and any non-waivable right to sue in their home jurisdiction. No Ontario venue requirement overrides those rights.

15. Changes and interpretation

We may update terms for future purchases by publishing a revised version and date. The terms agreed for an existing order continue to apply to it. Posting revised terms or your continued browsing does not, by itself, amend an existing purchase or subscription. Section 7 governs proposed subscription changes.

If a provision is invalid, the remaining provisions continue where legally possible. Our failure to enforce a provision on one occasion does not waive future lawful enforcement.

We may transfer this business or an agreement only in a manner that preserves your rights and complies with applicable law. Contract terms do not exclude responsibility for a misleading pre-purchase representation or another obligation that survives by law.

16. Québec language rights

Québec consumers are entitled to French versions of these Terms and related contractual documents in accordance with applicable law. Agreement to an English version is effective only where the French version has been made available as required and the applicable express language choice has been made. This clause does not replace the obligation to provide accessible French documents and a compliant contracting process.

17. Professional purchases and resale

Consumer purchases are for end use. Healthcare professionals or practices may provide products to their patients where the applicable professional offer permits it. Other resale or distribution requires our written agreement. Business and professional purchases may be subject to separate terms made available before purchase. Nothing in these Terms authorizes regulated clinical use or replaces a clinician's professional responsibilities.

18. Contact

Email: info@allermix.com.
Telephone: 1 647 553 2649.
Mail: 105 King St, London, Ontario N6A 1C1, Canada.

Last updated November, 2026